Clubhouse Casino Privacy Policy
Navigation
The Clubhouse Casino privacy policy sets out in plain language how we collect, use, store and protect your personal information when you visit or register at casinosclubhouse.com. At Clubhouse Casino, we believe that every Australian player deserves complete transparency about how their data is handled. This document is aligned with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and, where applicable, the European General Data Protection Regulation (GDPR). We encourage you to read this page carefully — it tells you exactly what personal data we collect, why we need it, how long we keep it, and what privacy rights you can exercise at any time. If you have questions after reading, our Data Protection Officer is available by e-mail at [email protected].
Who We Are — Your Data Controller
Clubhouse Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, we act as your data controller. Our registered operator can be contacted through the details provided in the "Contact Our Data Protection Officer" section below. By creating an account and using our services at casinosclubhouse.com, you acknowledge that you have read and understood this privacy policy and consent to the processing of your data as described herein.
Personal Data We Collect at Clubhouse Casino
Clubhouse Casino data collection covers several categories of information, each necessary for a different aspect of our services. We only collect personal information that is adequate, relevant and limited to what is necessary for the stated purposes — a principle known as data minimisation.
Identification and Contact Data
- Identity data: full name, date of birth, gender, nationality, copies of government-issued photo ID (passport, driver's licence) and proof of address documents.
- Contact data: residential address, e-mail address, phone number and, where applicable, social media identifiers used for authentication.
Financial and Payment Data
- Payment method details (card numbers are tokenised; we never store full card numbers in plain text), bank account references, PayID identifiers, cryptocurrency wallet addresses and transaction histories.
- Source-of-funds information required under AML/KYC obligations, including payslips, bank statements or statutory declarations where prompted.
Gaming Activity Data
- Bet amounts, game sessions, win/loss records, bonus usage, wagering histories and responsible-gambling tool elections (deposit limits, session limits, self-exclusion periods).
- Interaction logs with our 4,000+ game catalogue from providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt and Microgaming.
Technical and Device Data
- IP address, browser type and version, operating system, device identifiers, time zone settings, plug-in types and referral URLs.
- Crash reports, performance logs and clickstream data collected automatically when you browse or play on our platform.
Communication Data
- Records of your correspondence with our live-chat support team (available 24/7) and e-mail exchanges ([email protected], reply within 12 hours).
- Survey responses, feedback forms and promotional opt-in preferences.
Sensitive Data
We may, in limited circumstances required by law or responsible-gambling obligations, process sensitive information such as health data related to problem-gambling assessments. We do so only with your explicit consent or where legally mandated, and we apply additional safeguards to such information.
Data Received from Third Parties
We may receive personal information about you from payment processors, identity-verification bureaus, fraud-detection agencies and, with your permission, social-login providers. This data is merged with information we hold about you and is subject to the same protections described in this Clubhouse Casino privacy policy.
How We Collect Your Personal Data
Clubhouse Casino data collection occurs through three main channels:
- Direct interactions: data you voluntarily provide when registering an account, making a deposit, contacting support or completing responsible-gambling questionnaires.
- Automated technologies: cookies, web beacons, pixels and server logs that capture technical and behavioural data as you navigate our site and apps (Android APK and iOS PWA).
- Third-party sources: identity-verification agencies, payment service providers, fraud-prevention databases and publicly available records used for KYC and AML compliance.
Purposes of Data Processing
All data processing activities at Clubhouse Casino serve a specific, legitimate purpose. The table below summarises the main purposes and the corresponding lawful basis under Australian privacy law and the GDPR.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account management | Creating and maintaining your player account, verifying your identity and age (18+), and managing login credentials. | Contract performance |
| Service provision | Processing deposits, withdrawals, bonuses (e.g. welcome package up to A$500 + 100 free spins) and VIP programme rewards. | Contract performance |
| KYC / AML compliance | Meeting mandatory obligations under anti-money-laundering and know-your-customer regulations, including document verification before the first withdrawal. | Legal obligation |
| Fraud prevention & security | Detecting, investigating and preventing fraudulent transactions, cheating and other prohibited activities. | Legitimate interest / Legal obligation |
| Responsible gambling | Monitoring play patterns to identify at-risk behaviour and facilitating deposit, bet, loss and session limits as well as self-exclusion options. | Legal obligation / Legitimate interest |
| Marketing & communication | Sending promotional e-mails, SMS and push notifications about bonuses and new games — only where you have opted in. | Consent |
| Product improvement | Analysing aggregated user data to improve platform performance, game selection and customer experience. | Legitimate interest |
| Legal disputes | Establishing, exercising or defending legal claims, and complying with court orders or regulatory requests. | Legal obligation / Legitimate interest |
Clubhouse Casino Cookie Policy
The Clubhouse Casino cookie policy explains how we use cookies and similar tracking technologies on casinosclubhouse.com. Cookies are small text files placed on your device when you visit our site; they help us deliver a secure, personalised and functional experience.
Types of Cookies We Use
| Cookie Type | Purpose | Can You Disable? |
|---|---|---|
| Essential cookies | Required for core site functionality: login sessions, security tokens, fraud prevention and maintaining your cart or game session. | No — site will not function without them |
| Analytical cookies | Collect anonymised statistics on how players use our platform (pages visited, time spent, errors encountered) to improve our services. | Yes — via cookie preferences |
| Functional cookies | Remember your preferences (language, currency, game view), enabling a personalised experience on return visits. | Yes — some features may be limited |
| Marketing cookies | Track your browsing to deliver relevant advertisements about Clubhouse Casino promotions on third-party websites and social media. | Yes — via cookie preferences or browser settings |
Managing Your Cookie Preferences
You can adjust your cookie settings at any time through the cookie preference centre accessible from the footer of our website. You may also configure your browser to block or delete cookies; however, disabling essential cookies will impair your ability to access your account and play games. Withdrawing consent for marketing cookies will not affect the lawfulness of processing that took place before withdrawal. For detailed guidance on browser-level controls, visit the official support pages of your browser provider.
Sharing Your Personal Data with Third Parties
Clubhouse Casino does not sell your personal data to third parties. We may, however, share your information with carefully vetted third parties in the following circumstances:
- Payment service providers: Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, PayID and cryptocurrency processors require transaction data to process deposits and withdrawals (minimum A$20 deposit / A$30 withdrawal).
- Identity and fraud verification agencies: third-party KYC bureaus that verify the authenticity of identity documents and screen against PEP and sanctions lists.
- Game software providers: studios such as Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming receive anonymised session identifiers to deliver game content and certify RNG fairness.
- Regulatory and law-enforcement authorities: we are legally required to disclose personal information to competent authorities upon receipt of a valid legal request, court order or as required by our Curaçao licence conditions.
- Business partners and analytics providers: strictly under data-processing agreements, ensuring your user data receives the same level of data protection as under this policy.
- Corporate transactions: in the event of a merger, acquisition or asset sale, your data may be transferred to the successor entity, which will be bound by this privacy policy or a policy offering equivalent protection.
All third-party processors are contractually bound to process personal data only on our documented instructions and to maintain appropriate technical and organisational security measures.
International Data Transfers
Because Clubhouse Casino operates globally from Curaçao and uses service providers located in multiple jurisdictions, your personal data may be transferred to and stored in countries outside Australia. Where such transfers occur, we ensure adequate protection by implementing:
- Standard contractual clauses approved by data-protection authorities;
- Binding corporate rules where applicable;
- Transfers only to countries that provide a comparable level of data protection to that required under Australian law.
If you have questions about the specific safeguards applied to international transfers of your personal information, please contact us at [email protected].
Data Security at Clubhouse Casino
Clubhouse Casino data security is a top priority. We invest in robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. Our information security framework includes:
- 256-bit SSL/TLS encryption: all data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols, the same level used by major financial institutions.
- Firewalls and intrusion-detection systems: advanced perimeter security continuously monitors our infrastructure for suspicious activity.
- Encryption at rest: sensitive fields in our databases — including financial details and identity documents — are stored in encrypted form.
- Access controls: only authorised personnel with a strict need-to-know are permitted access to personal data. All access is logged and audited.
- Regular security audits: our systems and RNG certification are independently tested by accredited laboratories to ensure ongoing compliance and integrity.
- Staff training: all employees who handle user data receive mandatory information security training and are bound by confidentiality agreements.
Despite these measures, no internet transmission is completely secure. We encourage you to use a strong, unique password for your Clubhouse Casino account and to enable two-factor authentication where available. If you suspect your account has been compromised, contact [email protected] immediately.
Data Retention at Clubhouse Casino
Clubhouse Casino data storage periods are determined by the purpose for which the data was collected and by applicable legal obligations. We do not retain personal data longer than necessary.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 7 years after closure | AML/KYC legal obligations, licence requirements |
| Transaction records | 7 years from date of transaction | Financial regulatory requirements |
| Gaming activity logs | 5 years from the date of each session | Dispute resolution, responsible-gambling monitoring |
| Communication records (chat/e-mail) | 3 years from last interaction | Customer service quality, dispute evidence |
| Marketing consent records | 3 years from consent or last campaign interaction | Evidence of lawful marketing basis |
| Cookie and technical data | Up to 13 months per cookie type | Analytics, security, functionality |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible-gambling compliance |
When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.
Your Privacy Rights Under Clubhouse Casino
Clubhouse Casino privacy rights are aligned with both the Australian Privacy Principles and the GDPR. As an Australian player, you have the following rights with respect to your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you, along with information on how it is being processed. We will provide this free of charge within 30 days of a verified request.
Right to Correction
If any personal data we hold about you is inaccurate, incomplete or out of date, you have the right to request that we correct it. You can update most personal details directly through your account profile; for identity documents, please contact [email protected].
Right to Deletion (Right to be Forgotten)
You may request the deletion of your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other lawful basis; or (c) the data has been unlawfully processed. We may decline deletion requests where retention is required by law (e.g. AML obligations).
Right to Restriction of Processing
You can ask us to temporarily suspend data processing in certain circumstances — for example, while you contest the accuracy of the data we hold, or while we consider an objection you have raised.
Right to Data Portability
Where technically feasible and where processing is based on consent or contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format. This allows you to transmit your data to another service provider.
Right to Object
You have the right to object to data processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will stop processing your data for that purpose immediately.
Right to Withdraw Consent
Where processing is based on your consent (e.g. marketing communications or certain cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw consent, use the unsubscribe link in any marketing e-mail, adjust your account notification settings, or contact [email protected].
How to Exercise Your Rights
To exercise any of the privacy rights listed above, send a written request to [email protected] with "Privacy Rights Request" in the subject line. We may ask you to verify your identity before we respond. We aim to reply within 30 calendar days; complex requests may require up to 90 days, in which case we will notify you.
Supervisory Authority — OAIC
If you are not satisfied with how Clubhouse Casino has handled your personal information or responded to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) — the national supervisory authority for data protection in Australia.
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us directly first at [email protected] so we have the opportunity to resolve your concern before you escalate to the OAIC.
Data Protection Officer
Clubhouse Casino has appointed a dedicated Data Protection Officer (DPO) responsible for overseeing our data protection strategy and ensuring compliance with all applicable privacy laws. The DPO can be reached via:
- E-mail: [email protected]
- Subject line: "DPO — Privacy Enquiry"
The DPO will acknowledge your message within 5 business days and provide a substantive response within 30 calendar days. All communications with the DPO are treated with strict confidentiality.
Responsible Gambling and Your Privacy
Clubhouse Casino is committed to responsible gambling, and some data processing activities are specifically designed to support player welfare. We use your gaming activity data to identify patterns that may indicate harmful gambling behaviour. Where we detect such patterns, we may proactively contact you to offer responsible-gambling tools, including:
- Deposit limits (daily, weekly, monthly)
- Bet and loss limits
- Session time limits
- Cooling-off periods (24 hours, 48 hours, 7 days or 30 days)
- Self-exclusion periods (6 months, 1 year, 5 years or permanent)
Processing personal data for responsible-gambling purposes is a legal obligation under our Curaçao licence and is also in your vital interest. Self-exclusion records are subject to extended data storage periods to ensure that exclusions are rigorously enforced across all touchpoints.
Updates to This Privacy Policy
We may update the Clubhouse Casino privacy policy from time to time to reflect changes in our services, legal requirements or best practice. When we make material changes, we will notify you by e-mail (at the address registered to your account) and/or by displaying a prominent notice on casinosclubhouse.com at least 14 days before the changes take effect. The "Last Updated" date at the top of this page indicates when the current version was published. Continued use of our platform after the effective date constitutes acceptance of the revised privacy policy.
Frequently Asked Questions — Clubhouse Casino Privacy Policy
Does Clubhouse Casino sell my personal data?
No. Clubhouse Casino never sells, rents or trades your personal information to third parties for their own marketing purposes. Any sharing of user data with partners is strictly limited to what is required to provide our services or to comply with legal obligations.
What personal information do I need to provide for KYC verification?
To comply with anti-money-laundering regulations and our licence conditions, Clubhouse Casino requires a government-issued photo ID (passport or driver's licence), proof of address (utility bill or bank statement dated within 3 months), and, in some cases, proof of payment method and source of funds. KYC documents must be submitted before your first withdrawal is processed.
How does Clubhouse Casino protect my financial data?
Clubhouse Casino data security measures for financial data include 256-bit SSL/TLS encryption for all transactions, tokenisation of payment card details (we never store full card numbers) and strict access controls limiting who can view financial records. All payment providers we work with are themselves regulated and compliant with PCI-DSS standards.
Can I request deletion of my account and all associated data?
Yes, you may request account closure and deletion of your personal data at any time by contacting [email protected]. Please be aware that certain data (identity documents, transaction records) must be retained for a minimum of 7 years after account closure under applicable AML regulations, even if your account is closed. We will delete all non-mandated data as soon as practicable.
How do I opt out of marketing communications?
You can opt out of marketing e-mails at any time by clicking "Unsubscribe" at the bottom of any promotional message from Clubhouse Casino, or by adjusting your communication preferences in your account settings. For SMS or push-notification opt-outs, visit the notification settings in your account or contact [email protected]. Opting out of marketing will not affect transactional communications (e.g. withdrawal confirmations, security alerts).
What cookies does Clubhouse Casino use and how can I manage them?
As described in our Clubhouse Casino cookie policy, we use essential, analytical, functional and marketing cookies. You can manage non-essential cookies through the cookie preference centre in the footer of our site, or through your browser settings. Essential cookies cannot be disabled without impairing core site functionality such as logging in and playing games.
Who do I contact if I have a privacy complaint?
In the first instance, please contact our Data Protection Officer at [email protected]. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. Clubhouse Casino is committed to resolving all privacy concerns promptly and fairly, and we take every complaint seriously as part of our broader commitment to data protection and player trust.
Is my data safe if I use the Clubhouse Casino mobile app?
Yes. Whether you access Clubhouse Casino via the Android APK, the iOS PWA (Safari Web App) or a desktop browser, the same data security standards and information security protocols apply. All data transmitted through mobile apps is encrypted using 256-bit SSL/TLS, and your personal data is processed in exactly the same way as described in this Clubhouse Casino privacy policy. If you have concerns about confidentiality when using a shared or public device, we recommend logging out fully after each session and avoiding saving your login credentials on shared devices.