Clubhouse Casino Terms and Conditions

Welcome to Clubhouse Casino, your premier online gaming destination for Australian players. Before you register, deposit, or claim any promotion, it is essential that you read and fully understand the Clubhouse Casino terms and conditions outlined on this page. These terms of use constitute a legally binding user agreement between you and the operator. By accessing the site, creating an account, or placing a wager, you confirm that you have read, understood, and accepted all of the Clubhouse Casino rules set out below. If you do not agree with any part of these terms of service, you must not use the platform.

Overview of Clubhouse Casino General Terms

Clubhouse Casino is operated by a company registered in Curaçao and holds a licence issued by the Government of Curaçao. The Clubhouse Casino general terms govern every aspect of your relationship with the platform — from account registration through to game play, bonus claims, withdrawals, and responsible gambling tools. These general rules apply to all players regardless of the device or software they use to access the site.

The casino policy set out in this document is subject to change at any time. Clubhouse Casino reserves the right to amend, update, or replace any section of its T&Cs without prior individual notice. It is your responsibility to check this page regularly. Continued use of the site after any amendments constitutes acceptance of the updated terms and conditions.

Registration Terms and Player Eligibility

The registration terms at Clubhouse Casino are straightforward but strictly enforced. To open an account, you must meet the following eligibility criteria:

• You must be at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of a country where online gambling is prohibited by law.
• You may only hold one account per person, per household, per IP address, and per payment method. Multiple accounts are strictly forbidden under our site rules.
• The information you provide during registration must be accurate, current, and complete. Providing false information is a violation of the Clubhouse Casino user agreement and may result in immediate account closure.
• You must not be a politically exposed person (PEP) or otherwise prohibited from participating in online gambling under applicable legislation.

Minors are strictly prohibited from using Clubhouse Casino. The operator employs age verification checks and cooperates with third-party identity verification services to enforce this requirement. If it is discovered at any time that a player is under 18, the account will be immediately suspended, all winnings will be forfeited, and any deposits will be returned in accordance with applicable law.

KYC Procedure — Know Your Customer

As part of its commitment to responsible gambling and anti-money-laundering compliance, Clubhouse Casino operates a mandatory Know Your Customer (KYC) process. Identity verification is required before the first withdrawal is processed and may also be triggered during ongoing account activity. As part of KYC verification, you may be asked to provide:

• A valid government-issued photo ID (passport, driver's licence, or national identity card).
• Proof of address dated within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of the payment method(s) used to fund your account.
• Source of funds documentation where required by the operator's compliance team.

Documents must be submitted in high-resolution format. Clubhouse Casino aims to complete KYC reviews within 24 to 72 business hours. Failure to submit the requested documentation within a reasonable timeframe may result in account suspension or closure under the casino rules governing player verification.

Clubhouse Casino User Agreement — Account Rules and Conduct

The Clubhouse Casino user agreement sets out the standards of behaviour expected of every player. The following activities are expressly prohibited and may result in permanent account closure, forfeiture of balances, and reporting to relevant authorities:

• Multiple accounts: Opening more than one account with the intent to abuse bonuses or circumvent limits is a serious breach of our casino rules.
• Bots and automated software: The use of scripts, bots, AI assistance tools, or any automated means of placing wagers is strictly forbidden.
• VPN and proxy usage: Accessing the site via a Virtual Private Network (VPN), proxy server, or any technology designed to mask your true geographic location is prohibited under our site rules.
• Collusion and chip dumping: Any form of collusion with other players or deliberate loss of chips is a violation of the Clubhouse Casino rules.
• Fraudulent deposits: Using stolen, unauthorised, or fraudulent payment methods to fund your account constitutes fraud and will be reported to law enforcement.
• Chargebacks: Initiating an unjustified chargeback with your payment provider while retaining the funds or withdrawals is prohibited and may lead to legal action.

Clubhouse Casino reserves the right to carry out security checks on any account at any time. Where suspicious activity is detected, the account may be frozen pending investigation. Players are encouraged to contact the support team via live chat or email at [email protected] if they believe their account has been flagged in error.

Deposits and Payment Methods

The following payment methods are supported at Clubhouse Casino for Australian players:

The minimum deposit at Clubhouse Casino is A$20. Deposits are generally credited to your account instantly. The operator does not charge fees for deposits, although your payment provider may impose their own charges — please check with your provider before making a transaction.

Withdrawal Terms and Limits

The withdrawal terms at Clubhouse Casino are designed to be transparent and fair. The following limits and conditions apply to all withdrawal requests:

All withdrawals are subject to a processing period of 24 to 72 business hours. This processing window is the time taken by Clubhouse Casino to review and approve the withdrawal internally; additional time may be required by your bank or payment provider to credit the funds to your account. Withdrawals can only be made to payment methods that have been previously used to deposit, in accordance with anti-money-laundering regulations.

The Clubhouse Casino withdrawal terms also require that a valid KYC verification must be completed before any withdrawal is approved. Where KYC documentation is outstanding, withdrawal requests will be placed on hold until verification is complete. Players who have verified their accounts and meet all applicable requirements can expect prompt processing within the stated timeframe.

Withdrawal Processing Requirements

Before a withdrawal can be initiated, you must ensure the following conditions are satisfied under our general terms:

1. Your account must be fully verified (KYC complete).
2. Any active bonus wagering requirements must have been met in full.
3. Your requested withdrawal amount must meet the minimum threshold of A$30.
4. The withdrawal must not exceed the applicable daily, weekly, or monthly limits.
5. Your payment method must match one you have previously used to make a deposit.

Clubhouse Casino Bonus Terms and Wagering Requirements

The Clubhouse Casino bonus terms govern all promotional offers, including the welcome package, reload bonuses, free spins, cashback rewards, and VIP benefits. All bonuses at Clubhouse Casino are subject to wagering requirements and specific conditions that must be satisfied before winnings derived from bonus funds can be withdrawn.

Welcome Bonus Structure

Clubhouse Casino offers a generous welcome package spread across your first three deposits:

• 1st Deposit: 100% match bonus up to A$200 + 50 free spins
• 2nd Deposit: 50% match bonus up to A$150 + 30 free spins
• 3rd Deposit: 75% match bonus up to A$150 + 20 free spins

In total, the welcome package offers up to A$500 in bonus funds plus 100 free spins. To be eligible, each deposit must meet the minimum qualifying amount as specified in the individual promotion. Free spins are typically credited to a nominated game and expire after a set period — check the current promotion page for exact details.

Wagering Requirements Explained

The Clubhouse Casino wagering requirements are set at 35x the bonus amount. This means that if you receive a bonus of A$100, you must wager a total of A$3,500 in eligible games before the bonus balance — and any winnings derived from it — can be converted into withdrawable cash. The wagering requirements apply individually to each bonus received unless otherwise stated in the specific promotion terms.

The following conditions apply under the bonus terms at Clubhouse Casino:

• Not all games contribute equally to wagering. Slots typically contribute 100%, while table games, live dealer games, and other categories may contribute at a lower rate or not at all.
• Free spin winnings are subject to the same wagering requirements as cash bonuses, unless a specific promotion states otherwise.
• Maximum bet limits apply when playing with an active bonus. Placing bets above the maximum permitted amount while a bonus is active may result in forfeiture of the bonus and any associated winnings.
• Bonuses have an expiry period. If the wagering requirements are not completed within the stated timeframe, the bonus and any associated winnings will be forfeited.
• Clubhouse Casino reserves the right to cancel bonuses or adjust their terms in cases of suspected abuse.

VIP Programme Bonus Terms

Clubhouse Casino operates a five-tier VIP programme — Bronze, Silver, Gold, Platinum, and Diamond — each offering enhanced benefits including cashback ranging from 10% to 20%, dedicated account management, faster withdrawal processing, and exclusive promotional offers. VIP cashback rewards may carry their own specific bonus terms; please review the VIP programme page or contact your account manager for full details.

Casino Rules Governing Game Play

The casino rules at Clubhouse Casino apply to all games within the 4,000+ title catalogue, which spans content from over 50 leading providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming.

All games offered at Clubhouse Casino use a Random Number Generator (RNG) that has been certified by independent testing laboratories. This ensures that game outcomes are entirely random and cannot be manipulated. The casino policy requires that all games be played in good faith. Any attempts to exploit software bugs, glitches, or other technical errors for financial gain is a breach of the Clubhouse Casino rules and may result in account suspension, forfeiture of winnings, and reporting to relevant authorities.

In the event of a technical malfunction during a game, the round will be voided. Clubhouse Casino will not be held liable for losses resulting from technical errors, internet disconnection, or service interruptions beyond the operator's reasonable control.

Intellectual Property and Site Rules

All content available on casinosclubhouse.com — including but not limited to text, graphics, logos, images, software, game interfaces, and promotional materials — is the intellectual property of Clubhouse Casino or its licensors. The site rules strictly prohibit the reproduction, modification, distribution, or commercial exploitation of any content from the platform without prior written consent from the operator.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial recreational purposes only. Any breach of the intellectual property provisions of these terms and conditions may result in legal action.

Data Protection and Privacy Policy

Protecting your personal information is a top priority at Clubhouse Casino. All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology, the industry standard for secure online communications. The collection, processing, and storage of your personal data is governed by our Privacy Policy, which forms part of the Clubhouse Casino terms and conditions.

We collect only the data necessary to operate your account, process transactions, comply with legal obligations, and provide customer support. Your data will never be sold to third parties. It may be shared with regulated third-party service providers — such as payment processors and KYC verification partners — solely for the purpose of delivering our services and maintaining legal compliance.

You have the right to request access to, correction of, or deletion of your personal data at any time, subject to legal retention requirements. To make a data request, contact our team at [email protected].

Limitation of Liability

Under the general terms of Clubhouse Casino, the operator's liability to any individual player is limited to the funds held in that player's casino account at the time of the relevant claim. Clubhouse Casino is not liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of profits, loss of data, or reputational damage.

The platform is provided on an "as is" and "as available" basis. While Clubhouse Casino takes all reasonable steps to ensure the site operates without interruption, the operator cannot guarantee uninterrupted access at all times. Scheduled maintenance, emergency outages, and third-party service failures may temporarily affect availability.

Account Closure and Self-Exclusion

You may close your Clubhouse Casino account at any time by contacting the support team via live chat or by emailing [email protected]. Before closing an account, any pending withdrawals will be processed in accordance with the standard withdrawal terms, and any remaining bonus balance will be forfeited.

Clubhouse Casino may also close or suspend accounts in the following circumstances:

• Breach of the Clubhouse Casino terms and conditions or any specific casino policy.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within the required timeframe.
• Player request for self-exclusion under responsible gambling provisions.

Responsible Gambling and Self-Exclusion Policy

Clubhouse Casino is committed to promoting safe and responsible gaming. Our responsible gambling tools are available to all registered players and form an important part of the casino policy. The following tools are available:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Bet Limits: Restrict the maximum amount you can wager per round or spin.
• Loss Limits: Define the maximum amount you are prepared to lose in a given period.
• Session Limits: Control how long you can play in any single gaming session.
• Cooling-Off Periods: Take a short break from gambling for 24 hours, 48 hours, 7 days, or 30 days.
• Self-Exclusion: Opt out of gambling for a fixed period — 6 months, 1 year, or 5 years — or request permanent exclusion from the platform.

If you feel that gambling is no longer a form of entertainment for you, please contact us immediately at [email protected] or request self-exclusion via live chat. Clubhouse Casino also encourages players to seek help from organisations such as Gambling Help Online (gamblinghelponline.org.au) if needed.

Governing Law and Dispute Resolution

These terms of service are governed by the laws of Curaçao. Any disputes arising from the use of Clubhouse Casino that cannot be resolved through negotiation with the support team shall be subject to the exclusive jurisdiction of the courts of Curaçao. Players are encouraged to raise any complaints in the first instance by contacting [email protected] or via 24/7 live chat. Clubhouse Casino aims to resolve all player complaints within 14 business days of receipt.

If a resolution cannot be reached through the internal complaints process, players may escalate their dispute to the relevant regulatory body or an approved alternative dispute resolution (ADR) service. Details of the applicable ADR service are available upon request.

Changes to These Terms of Service

Clubhouse Casino reserves the right to amend, update, or revise these terms and conditions at any time. Material changes to the terms of service will be communicated via a notice on the site. Where changes are significant, Clubhouse Casino may also notify registered players via email. Your continued use of the platform following any amendments constitutes your acceptance of the revised T&Cs. If you do not accept the updated terms of use, you must immediately cease using the site and contact support to arrange account closure.

We encourage all players to review the Clubhouse Casino terms and conditions periodically to stay informed of any updates to our casino policy or general rules.

Contact and Customer Support

Clubhouse Casino offers round-the-clock support to assist players with any questions relating to these terms and conditions, account management, bonuses, or responsible gambling. You can reach us through the following channels:

• Live Chat: Available 24/7 via the chat widget on the site — responses are typically immediate.
• Email: [email protected] — replies within 12 hours.

For queries specifically relating to the Clubhouse Casino rules, bonus disputes, withdrawal issues, or KYC requests, please include your account username and a brief description of your query to help us assist you as quickly as possible.

Frequently Asked Questions — Clubhouse Casino T&Cs

What are the main Clubhouse Casino terms and conditions I need to know before registering?

The most important aspects of the Clubhouse Casino terms and conditions include the eligibility requirements (18+, one account per person), the KYC verification obligation prior to your first withdrawal, the wagering requirements of 35x applied to all bonuses, and the prohibition on VPNs and multiple accounts. Reading through the full user agreement before registering ensures you are fully informed of your rights and obligations as a player.

What are the wagering requirements at Clubhouse Casino?

The Clubhouse Casino wagering requirements are set at 35x the bonus amount. This applies to all bonus funds, including those received as part of the welcome package. Free spin winnings are also subject to 35x wagering requirements unless otherwise specified in a particular promotion's bonus terms. Always check the specific promotion page for the most up-to-date wagering conditions.

How do withdrawal terms work at Clubhouse Casino?

The Clubhouse Casino withdrawal terms require a minimum withdrawal of A$30 and a fully verified KYC account. Standard daily limits are A$5,000, weekly A$15,000, and monthly A$30,000. All withdrawals are processed within 24 to 72 business hours. Withdrawals must be made via the same payment method used for your deposit, in compliance with anti-money-laundering casino rules.

Can I use a VPN to access Clubhouse Casino?

No. The use of VPNs or proxy services is explicitly prohibited under the Clubhouse Casino rules and site rules. If you access the platform via a VPN, your account may be suspended and any winnings forfeited. The terms of use require all players to use the platform only from jurisdictions where online gambling is lawfully permitted.

How can I contact Clubhouse Casino about a terms dispute?

If you have a question or complaint relating to these terms of service or general rules, contact the support team via 24/7 live chat or email at [email protected]. Clubhouse Casino is committed to resolving all disputes fairly and promptly in accordance with its casino policy.

Are the Clubhouse Casino T&Cs subject to change?

Yes. The Clubhouse Casino T&Cs may be updated at any time. When significant changes are made to the terms and conditions, notice will be displayed on the site. It is your responsibility to review the general terms regularly. If you do not accept the revised terms of use, you should close your account by contacting [email protected].

By playing at Clubhouse Casino, you confirm that you have read, understood, and agreed to be bound by all Clubhouse Casino terms and conditions, casino rules, and general terms set out on this page. These terms of service exist to ensure a fair, safe, and enjoyable experience for all Australian players. Should you have any questions at any time, do not hesitate to reach our team at [email protected] — we are here to help 24 hours a day, 7 days a week.